General Manager

Company Description

Kiztopia is one of the largest family entertainment groups with over 20 outlets in 5 SEA markets. We are seeking a dynamic and results-driven General Manager to lead Kiztopia Indonesia's operations and drive growth across our business units. The GM will be responsible for overseeing daily operations, managing cross-functional teams, and ensuring strategic alignment with Kiztopia Group's regional goals. This role requires strong leadership, operational excellence, and a passion for delivering exceptional family experiences. Your primary goal will be to provide exceptional customer service, drive revenue growth, and maintain a positive and engaging environment.

Highlights of what we offer:

• Dynamic, fun and rewarding working environment
• Close knitted team
• Good employee benefits (eg. medical insurance, on job training, etc.)
• Career growth and development opportunities

Roles and Responsibilities:

1.Strategic Growth & Expansion

• Identify opportunities for business growth, partnerships, and new outlet expansion within Indonesia
• Support project feasibility studies, location assessments, and pre-opening preparations
• Collaborate with HQ for alignment on brand direction, pricing strategies, and product/service offerings

2.Business & Operational Leadership

• Oversee the end-to-end operations of Kiztopia outlets in Indonesia, ensuring high standards in safety, service, cleanliness, and customer satisfaction
• Drive daily performance across operations, finance, sales, and marketing to meet business goals and KPIs
• Manage budgeting, forecasting, and cost control to ensure profitability
• Ensure all local activities comply with regulatory, safety, and brand standards

3.Team Management

• Lead, motivate, and develop a multi-functional team across outlets, support functions, and central ops
• Foster a performance-driven, collaborative culture across departments
• Oversee recruitment, training, and development of key team members in coordination with HR

4.Stakeholder Communication

• Act as key liaison between Indonesia and HQ (Singapore), ensuring effective reporting and communication on performance, challenges, and initiatives
• Maintain strong relationships with landlords, vendors, regulatory bodies, and key partners

Requirements

1. Minimum 8-10 years in Operations or general management, preferably in family entertainment, retail, F&B, or hospitality.
2. Proven leadership experience managing cross-functional teams
3. Strong business acumen with solid financial, operational, and people management skills
4. Willingness to travel and be hands-on across multiple locations/outlets
5. Able to work independently while aligning with group-level strategies and reporting
6. Strong leadership and communication skills with the ability to motivate and inspire a diverse team.
7. Exceptional customer service orientation with a genuine passion for creating positive experiences.
8. Excellent organizational and multitasking abilities to handle a fast-paced environment.
9. Able to work independently and effectively under tight deadlines in a fast-paced environment.
10. Able to work as a team and share best practice with colleagues to achieve the overall aims of Company.

Qualifications Requirements:

1. Bachelor's degree or higher in Business Administration, Hospitality Management, or a related field.

Technical Competencies:

1. Experience in advanced skills using Microsoft Office tools, specifically Excel, Word, & PowerPoint.