La Santa Rosa is one of LYD Bali Group's hospitality destinations, offering a vibrant and welcoming atmosphere that blends comfort, style, and personalized service. Known as a social hub for guests and the local community, La Santa Rosa delivers memorable experiences through attentive service, well-curated offerings, and a warm, relaxed ambiance.
As part of LYD Bali Group, La Santa Rosa upholds high service standards and places strong emphasis on guest satisfaction, teamwork, and operational excellence across all front-of-house operations.
Qualifications
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum 35 years of experience in front office or guest service operations, with at least 12 years in a supervisory or managerial role.
- Strong understanding of front office systems, reservations, and guest handling procedures.
- Excellent leadership, communication, and interpersonal skills.
- Strong problem-solving ability and customer-oriented mindset.
- Proficient in English; additional languages are an advantage.
- Well-groomed, professional appearance, and positive attitude.
Competencies & Skills
- Leadership and team management
- Customer service excellence
- Operational planning and coordination
- Conflict resolution and decision-making
- Attention to detail and administrative accuracy
- Ability to work under pressure and flexible hours, including weekends and holidays
