Job Purpose
To lead front office operations and deliver excellent customer service through accurate bookings, efficient communication, and strong sales-driven occupancy management.
Key Responsibilities
- Oversee daily front office operations: check-in/out, bookings, cashier, and customer inquiries.
- Ensure accurate scheduling of courts, coaching sessions, programs, and events.
- Provide clear information on club facilities.
- Drive occupancy through proactive sales efforts, customer engagement, and maximizing booking opportunities.
- Maintain service standards and handle customer concerns professionally.
- Train and supervise the front office team in SOPs, communication, sales handling, and product knowledge.
- Coordinate with Coaches, Facility, and Marketing for smooth operations.
- Maintain accurate daily reports: occupancy, booking data, transactions, and customer service logs.
- Ensure consistent usage of communication platforms such as Qontak.
Requirements
- Minimum 3 years experience as front office supervisor or customer service supervisor.
- Strong sales skills to drive bookings and maintain high occupancy.
- Excellent communication and customer service abilities.
- Experience managing and training a front office team.
- High accuracy in scheduling, bookings, and operational coordination.
- Familiarity with booking/CRM systems (e.g., Qontak) is a plus.
- Willing to work shifts and peak hours; professional appearance required.
