Front Office Associate
Sprawled across 44 hectares of prime beachfront land, NUANU is a new place in Bali that inspires an original way of living in harmony with one another and nature. Nuanu is a living ecosystem where global leaders, visionaries, creators, and makers can come together to learn, be creative, and develop new technologies, scalable systems, and new practices.
Comprising of 9 areas of re-creation in at Nuanu:
- We are rethinking systems and developing a game-changing future destination;
- We are testing new ways of learning, rethinking, creating, and seeking to impact society and regenerate our environment positively.
A values-driven community committed to facilitating transformation on a global scale.
A home for leaders, creators, and makers.
Today, we are looking for a Front Office Associate.
About Front Office Associate:
Requirements
- Excellent communication and interpersonal skills to interact actively with guests and team members
- Strong problem-solving abilities to handle guest complaints and resolve issues promptly
- Exceptional organizational and multitasking skills to manage various tasks simultaneously
- Ability to work in a fast-paced environment, remaining calm and composed under pressure
- Attention to detail to ensure accuracy in handling guest information, payments, and reservations
- Proficient computer skills, including knowledge of hotel reservation systems and other related software
- Flexibility to work in shifts, including evenings, weekends, and holidays
- Strong customer service orientation to provide exceptional service and exceed guest expectations
- Knowledge of local attractions, restaurants, and transportation options to assist guests effectively
- Professional appearance and demeanor, including a neat and well-groomed appearance
Responsibilities
- Greet guests warmly and provide a friendly and professional first impression
- Register guests and handle check-ins and check-outs efficiently
- Answer guests messages promptly (Email or WhatsApp) and handle any inquiries
- Provide accurate information about hotel facilities, service, and Nuanu City attractions
- Assist guests with luggage, transportation, and any other requests or concerns they may have
- Handle guest complaints and resolve issues promptly and effectively, ensuring guest satisfaction
- Maintain a clean and organized front desk area, including the lobby, reception desk, luggage room, front desk pantry, and surrounding areas
- Process payments, handle cash, and maintain accurate financial records
- Collaborate with other hotel departments, such as housekeeping and maintenance, to ensure guest needs are met
- Manage and prioritize tasks, such as accepting and delivering messages, arranging and handling mail and packagesfortheguest
Due to the volume of applications, we regret that only shortlisted candidates will be notified.
