Front Desk Agent - Mandarin Speaker | AYANA Midplaza, JAKARTA

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Job Description

Key Responsibilities:

Perform smooth check-in and check-out processes for guests
Manage room reservations, cancellations, and modifications with attention to detail
Provide guests with accurate information regarding hotel services, amenities, and local attractions
Handle guest inquiries and complaints professionally and efficiently
Coordinate with housekeeping and maintenance to ensure room availability and guest satisfaction
Process payments and maintain accurate financial records of transactions

Requirements

Fluency in Mandarin and English; additional language proficiency is a plus
Prior experience in a customer-facing role, preferably in a hotel or front desk setting
Strong communication, interpersonal, and organizational skills
Proficient in hotel management software (PMS Opera is a plus)
Ability to work flexible hours, including weekends and holidays
Strong customer service orientation and a friendly demeanor