Company Description
Accor is a global leader in hospitality, powered by over 290,000 dedicated experts who place people at the center of everything we do. With 45 diverse hotel brands and a portfolio of 5,600 properties worldwide, we cater to all preferences, from luxury five-star establishments to economical options and full-service resorts. Our mission is to continually redefine the guest experience, providing personalized services and innovative solutions. Committed to making a positive impact, we ensure hospitality benefits not just individuals, but communities and the broader world.
Role Description
This is a full-time, on-site position for a Front Desk Agent Mandarin Speaker, based in Batam. The Front Desk Agent will serve as the first point of contact for guests, managing check-ins, check-outs, and addressing inquiries while delivering exceptional customer service. Responsibilities also include handling reservations, maintaining efficient communication with guests and team members, and ensuring a seamless guest experience.
Qualifications
- Proficiency in receptionist duties and phone etiquette
- Strong customer service and reservation handling skills
- Excellent verbal and written communication skills in both Mandarin and English
- Detail-oriented and able to multitask in a busy environment
- Previous experience in a front desk or hospitality-related role is preferred
- Positive attitude and ability to work effectively as part of a team
- Flexibility to work a variety of shifts, including evenings, weekends, and holidays
