Fraud Investigator

Job Description

Job ID: MJ000124

About The Team

The Business Analysis & Operations team ensures Traveloka runs efficiently across all business functions. We streamline processes, analyze performance, and implement operational strategies that enable teams to work smarter and deliver exceptional experiences to our customers.

Job Summary

As an Associate Analyst, Business Analysis & Operations within Traveloka's Financing domain's Fraud Ops department, you will play a key role in executing and optimizing business operations to boost efficiency and align with strategic goals. You will collaborate closely with the Business Analysis & Operations team to streamline processes and support cross-functional alignment, contributing to the team's mission of enabling smarter work and exceptional customer experiences.

Job Responsibilities

• Identify risks and patterns of fraud within different checkpoints of payments/paylater.
• Monitor payments/paylater activities on a daily basis during their shift, identify unusual/anomalous behavior, and take immediate action when necessary
• Conduct end-to-end fraud review and investigation as well as take immediate actions based on alerts, customer complaints, and other fraud reports, and–if needed–perform field investigation in a timely manner
• Escalate a case in a timely manner when required.
• Document findings from investigations, analyze the case, and recommend action items and feasible improvements to minimize fraud from happening in the future.
• Interact with issuing institutions and/or customers to validate the information, to confirm or cancel payments and bookings.
• Maintain various range of Fraud Blacklists.
• Understand Traveloka products and business processes in-depth.
• Compile and present report to the team on the fraud findings.
• Build a network of fraud knowledge and know-how.
• Be the ears on the ground on the new and upcoming fraud trend.
• Provide input/insights on fraudulent method/ behavior to be used to develop preventive and curative actions.
  
  

Job Requirements

• 1+ years of experience in Anti fraud, Fraud Ops, Fraud Investigations, or similar role,. Fresh graduates are welcomed.
• Willing to work on shifts.
• Detail oriented and critical analysis thinking.
• Investigative and problem solving skills, supported by good interpersonal and communication skills.
• Ability to multitask, prioritize, maintain flexibility in a fast paced environment.
• Excellent both verbally and written English.