Fraud Investigation Analyst

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description

• Extract, clean, and analyze large datasets to identify potential fraudulent activities in all Traveloka products

• Develop SQL queries to support fraud detection, investigation, and reporting needs.

• Support investigators by providing data insights, evidence, and pattern analysis.

• Document findings from investigations, analyze the case, and recommend action items and feasible improvements to minimize fraud from happening in the future

• Provide input/ insights on fraudulent methods/behaviors to be used to develop preventive and curative actions.

• Interact with issuing institutions and customers to validate the information, to confirm or cancel authorizations, and manage disputes

• Understand Traveloka products and business processes in-depth

• Compile and present report to the team on the fraud findings

Requirements

• 2 years of experience in Anti-Fraud, Fraud Ops, Fraud Investigations, or similar role. Fresh graduates with strong data skills and or with intern experience are welcome.
• Bachelor's or Master's degree in Mathematics, Statistics, Computer Science, Information Systems, or related field.
• Strong SQL skills (writing complex queries, joins, aggregations).
• Experience building dashboards in Google Data Studio/Dashboards Tools is preferred.
• Advanced knowledge of Microsoft Excel.
• Strong analytical thinking and detail-oriented, ability to detect anomalies, interpret data trends, and provide actionable insights.
• High accuracy in handling sensitive and large-scale datasets.
• Curious, proactive, and eager to learn about fraud schemes and investigation techniques.
• Excellent both verbally and in written English