We are looking for a proactive and service-oriented Facility & Customer Experience Manager to oversee the daily operations at Ace Padel Club. This role is ideal for someone who thrives in a dynamic environment, enjoys solving problems, and is passionate about delivering exceptional experiences for members and guests. You will be responsible for managing cleanliness, facilities, staff, customer interactions, and booking systemsall while ensuring smooth operations and a welcoming atmosphere.
Key Responsibilities:
- Ensure daily cleanliness, hygiene, and maintenance standards of the padel club facilities.
- Manage and supervise front-line staff, including cleaning, reception, and support team members.
- Monitor and troubleshoot booking systems, digital check-in platforms, and app-based services.
- Handle customer inquiries, feedback, and complaints professionally, ensuring a great customer journey.
- Maintain service excellence through on-the-ground supervision and quality control.
- Collaborate with marketing, tech, and operations teams to implement new initiatives.
- Monitor inventory of supplies and coordinate with vendors when needed.
- Create shift schedules and ensure sufficient manpower across operational hours.
- Respond quickly to operational disruptions (power, court issues, tech glitches, etc.)
- Report key metrics and improvement ideas to senior management.
Job Requirements:
- Minimum 3 years experience in a customer-facing or facility management role (e.g., Hotel Front Desk Manager, Gym/Fitness Center Supervisor, Coworking Operations Lead).
- Strong attention to detail and a proactive attitude towards cleanliness and maintenance.
- Excellent communication skills able to handle customer complaints with empathy and clarity.
- High digital literacy familiar with apps, booking systems, and productivity software (e.g., Google Sheets, Trello, CRM).
- Proven problem-solving skills and ability to manage unexpected issues calmly.
- Demonstrated experience leading and training operational staff.
- Service mindset with a strong sense of hospitality.
- Comfortable working on weekends or flexible shifts as needed.
- Bachelor&aposs Degree is a must, but experience and leadership matter more.
- Willing to be placed in Kedoya or Karawaci
