Organization- Grand Hyatt Bali
Summary
What is your passion Whether you are into sports, cooking, traveling or music, at Hyatt we are interested in YOU. At Hyatt, we welcome people who bring the same amount of care and passion to their work as they do their hobbies people who put our guests at the heart of everything they do. We are now looking for a dynamic, engaging, and dedicated
F&B Divisional Trainer to join our enthusiastic and passionate team at Grand Hyatt Bali.
The goal of the F&B Divisional Trainer is to ensure that all associates deliver on the Hyatt brand promise and provide exceptional guest service at all times. You will be responsible for driving customer service excellence by coaching, training, and guiding our F&B associates to deliver seamless experiences for both external guests and internal colleagues. This role will also manage training needs based on guest feedback, coordinate colleague recognition programs, and support outlet managers and departmental trainers in building a strong service culture across the division.
As F&B Divisional Trainer, you will handle guest and colleague inquiries in a courteous and efficient manner, maintain positive working relationships, and maximize associate productivity through multi-skilling and flexible scheduling. You will also respond to Consumer Audit results, ensure implementation of Hyatt service standards, and assist in maintaining updated operational manuals for the division. A key part of the role is embracing new technology and methods to continually improve learning, service, and productivity.
Qualifications
- Ideally holds a university degree or diploma in Hospitality or Tourism Management.
- Minimum 2 years work experience as F&B Manager or Senior Restaurant Manager in a large operation.
- Strong experience in training needs analysis, creating annual training plans, and executing them effectively.
- Good operational, administrative, and interpersonal skills are a must.
- Banqueting experience will be an advantage.
