Manage day-to-day interactions within the community and act as the bridge between the brand/manager and the members.
Plan, coordinate, and execute online and offline events to strengthen brand presence and user loyalty.
Create, write, and oversee the quality of community-focused content (announcements, newsletters, or social media updates).
Coordinate with creative and marketing teams to ensure seamless execution of community activities.
Perform research on community trends, benchmark competitors, and understand audience preferences.
Track and report on community health metrics (e.g., event attendance, engagement rates, and member growth).
Act as the primary point of contact for community inquiries, responding to questions and resolving issues in a timely and professional manner.
Requirements
Minimum 2 years of proven experience in Event Management or Community Handling (background as a Social Media Specialist is a plus).
Strong planning skills for both online & offline community activations, highly creative, and a proactive brainstormer.
Bachelor's degree in Communication, Public Relations, or a related field.
Proven track record in organizing events and managing community engagement, supported by a strong portfolio.
Outstanding communication, public speaking, and presentation skills. Must possess a strong user-driven mindset and enjoy building genuine relationships with community members.
