English Customer Expert (Live Chat)

What You'll Do

• Chat with customers and solve their questions in marketplace with care.
• Handle basic technical issues (we provide scripts!).
• Escalate important matters when needed.
• Hit performance goals (we'll help you get there!)
• Be part of an International supportive and high-energy team!
• Handling Live Chat Customer Service

What We're Looking For

• Minimum D3 or Bachelor's degree in any field (GPA ≥ 2.75)
• Strong English skills (written & spoken) – tested in recruitment
• Fresh graduates are welcome to apply
• Willing to work on a shifting schedule, including night shifts
• Good problem-solving and multitasking skills
• Able to type 50+ words per minute is a plus
• Fast learner, independent, and ready to work

What You'll Get

• High salary (above Solo UMR)
• Monthly performance incentives &; project allowance
• Shifting & overtime allowance
• Holiday pay if working on public holiday
• BPJS Kesehatan & BPJS Ketenagakerjaan
• Other benefits will be informed during the recruitment process