Engineering Support – Contact Center

Responsibilities:

Provide support for Engineering operations via MS Teams, email, and inbound calls.

Troubleshoot and guide users on machinery/equipment issues based on provided SOPs and tools.

Record and track cases through CRM and reporting systems.

Coordinate with on-site Engineering teams for escalations.

Ensure issues are resolved promptly with minimal disruption to operations.

Qualifications:

Minimum Diploma (D3) in Engineering (Mechanical, Electrical, or related field).

Experience in Engineering Support, Technical Operations, or Customer Service is an advantage.

Good understanding of basic mechanical/electrical systems and troubleshooting.

Strong communication and problem-solving skills.

Able to work in 24/7 shifts.

Disciplined, detail-oriented, and proactive in following procedures.