Ecommerce and Customer Service Associate

We are looking for a detail-oriented and proactive person to help manage our ecommerce account(s) and support parents/students for our sustainable education services.

Main Responsibilities

1.Handling Triftin's E-commerce Account (Secondhand Goods & Products)

-Take clear and attractive product photos

-Upload products to Shopee and update listings regularly

-Write accurate item descriptions (title, condition, price, category, tags)

-Keep stock and listing information up to date

-Support basic order processing and coordination with the team

2.Solira Edu (Sustainable Education Services)

-Respond to parent and student inquiries via WhatsApp/other channels in a friendly and timely manner

-Help students and parents register for classes, workshops, and programs

-Schedule classes and update attendance sheets/calendars

-Share information about programs, fees, and policies clearly

-Assist with processing payments and confirming registrations

-Escalate special cases or problems to the founder/teachers when needed

-Help to improve our customer service handbook and business flow with repetitive use cases

Requirements

-Able to communicate clearly in English (written and spoken)

-Comfortable chatting with customers (parents and students) politely and patiently

-Background or experience in customer service is preferred (online shop, call center, admin, front desk, etc.), but not mandatory

-Basic familiarity with Shopee or other online marketplace platforms (training will be provided)

-Organized, detail-oriented, and willing to follow checklists/standard procedures

-Comfortable using WhatsApp, Google Sheets/Docs, and basic online tools

-No bachelor's degree required what matters most is your attitude, responsibility, and willingness to learn