Driver Operations Associate

Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it!

Our strength lies in our internal values, namely Passion in serving local communities, empowering SMEs and our driver partners, Execution and Grit because that is how we differentiate ourselves by never giving up and striving for excellence, and Humility - awareness in ourselves to learn from others and never stop improving.

At Lalamove, we strongly believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. Since 2013, we have tackled the logistics industry head on to find the most innovative solutions for the world's delivery needs.

Our vision is to bring communities closer and make city life easier by allowing fast and convenient circulation of goods. We realize this vision with a glocal approach, building a robust operations team to adapt our product to local networks of businesses and delivery contractors. At the same time, we have ambition to build an international brand by establishing an even more global presence.

Your impact won't end there; you'll also boost Lalamove's market presence by significantly raising the number of branded vehicles, preserving delivery processes for corporations and non-corporations, and developing new initiatives. You are the one who will directly empower our driver-partners and ensure their long-term economic viability.

Think you are up for it Apply now and join us as #OneLalamove!

The recruitment process will be carried out in English, and only shortlisted candidates will be notified.

What You'll Do:

• Manage all operational activities related to Offline Presence at SBY Main Office; Sticker & Lalabag drivers acquisition, drivers retention, etc.
• Increase Lalamove's brand awareness by substantially growing the number of branded vehicles (4W Sticker, 2W Lalabag).
• Manage lead conversion for all driver cohorts and ensure that non-sticker drivers move quickly into branded status.
• Identify driver pain points and provide appropriate solutions, such as directing them to hub locations for sticker installations, searching new potential leads 3rd Party Hub, etc.
• Take full ownership of the offline presence inventory, including stock availability for stickers/Lalabags, procurement planning, and performing weekly stock counts to prevent operational downtime.
• Conduct follow-up calls to driver cohorts needed, using persuasive communication to highlight current sticker benefits and opportunities.

What We Seek:

• Persuasive Communication; Proven ability to handle objections and convince drivers of sticker/Lalabag benefits using multiple unique selling points (incentives, etc.)
• Data literacy; comfortable working with key metrics and adapting strategies based on weekly or monthly conversion trends.
• Attention to detail
• Continuous improvement

What You'll Need:

• Experience 13 years in Operations, preferably within the ride-hailing or logistics industry.
• Focus & professionalism; capable of maintaining a professional attitude in working environments, and managing time effectively.
• Good analytical and problem-solving skills
• Familiar with Google Spreadsheets

Willing to be placed in Surabaya (Full WFO)