Direct Contract, Liabilities & Wealth Ops Support, Operations

Fresher

Job Description

Key Accountabilities

Committed to support new products with no delay or issue attributed with ops on new product/processes roll out
No oversight to SOP when processing BAU, and no overdue in regular review of SOP
Reduce customer complaints pertaining to Liabilities & WM Ops due to erroneous from Ops
To process the transaction as per SOP, DOA, SLA and job distribution given
Able to work as a team and also synergize with one another (load balancing backup

Job Duties & Responsibilities

Input daily transaction on deposit, investment and insurance product, overbooking and other related transactions thoroughly
Perform good control on daily operation, filing, MIS data and documents hand over among branches, others department and CBO
Process all transactions accurately, effectively, efficient, on the same day and comply with bank's policy/procedure and BI regulation
Manage quality of job with no human error and reduce customer complaint
Perform back up for others authorizer within CBO
Check daily recon for investment product transaction
Perform and maintain good quality control under time and volume pressure
Support any other assignment requested by supervisor to achieve unit/project goals
Perform and maintain good relationship within department, as well as with other department and branches
Perform timely and proper escalation to relevant party and supervisor for any issue