Gathering, develop and implement policies, procedures, and other documentation related to digital platform projects and systems - work collaboratively with all related departments during implementation
Plan and execute day-to-day technical maintenance and content management of digital platform
Ensure smooth operations and good performance of all digital tools and applications
Generate innovative ideas to fasten our automation and digital roadmap
Provide ideas and support to increase sales web traffic and ensure web best practices are met including analyze SEO and marketing metrics
Collaborate with marketing & affinity team to plan and integrate all communications efforts (email, social, print, press, web)
Collaborate with internal stakeholders on program-specific digital needs and prioritize solutions
Effectively manage digital vendor relationships
Provide periodic platform usage analytics as a baseline for decision making in continuous improvement for all digital platform
Qualifications
Bachelor's degree or equivalent experience in Information Technology
Having 2 years experience in digital servicing in insurance industry.
