Lead and oversee digital operations and digital support functions, ensuring smooth execution of campaigns, product setup, backend operations, and issue resolution.
Partner closely with Product, Data, and IT teams to onboard new digital initiatives and resolve complex system or operational issues.
Drive operational excellence by identifying process gaps, analyzing root causes, and implementing sustainable improvements.
Ensure effective coordination across systems to support business continuity in a fast-paced digital environment.
Minimum Requirements:
Bachelor's degree in any field.
Minimum 5 years of experience in digital operations or the financial services industry.
Strong analytical, problem-solving, and structured thinking skills.
Proven ability to manage priorities and adapt in a dynamic environment.
Hands-on experience with Jira, app backend, campaign backend, and core systems.
