We are seeking an experienced Digital Project Manager to lead the Digital project as the primary point of contact. This role is responsible for end-to-end digital delivery, operational excellence, and stakeholder management across a complex retail ecosystem.
The ideal candidate combines strong leadership presence with hands-on operational discipline and technical understanding of digital infrastructure.
Key Responsibilities
- Act as the main PIC and Digital Account Lead for the project, ensuring quality delivery and adherence to timelines.
- Establish clear operational structures, SOPs, and working discipline for developers and digital teams.
- Lead day-to-day project operations including task prioritization, issue tracking, escalation handling, and resolution.
- Translate client business requirements into clear operational and technical briefs for internal teams.
- Design and oversee customer journeys for digital campaigns and landing pages.
- Manage Google Business Profile (GBP) verification and large-scale listing operations.
- Oversee UI/UX implementation to ensure technical feasibility, quality, and cross-device consistency.
- Ensure readiness and stability of digital campaign infrastructure, including push notifications, SMS, voucher systems, and payment or wallet integrations.
- Supervise integrations such as OTP/SSO, POS systems, CRM platforms, and data pipelines.
- Monitor campaign and operational performance, ensuring KPIs, SLAs, and deliverables are met.
- Lead client meetings, progress updates, and incident discussions with professionalism and authority.
- Manage stakeholders across client HQ, vendors, store owners, promoters, and internal teams.
- Maintain and continuously improve performance, usability, and operational reliability of digital assets.
- Provide hands-on guidance and informal mentoring to junior team members.
- Stay up to date with digital, retail, and front-end best practices.
Requirements
- Minimum 5 years of professional experience in digital account management, project management, or digital operations.
- Intermediate to advanced English proficiency.
- Proven experience handling complex or high-pressure digital projects, preferably in retail or multi-stakeholder environments.
- Experience acting as primary PIC for enterprise or large clients.
- Practical experience with Google Business Profile (GBP) or similar listing platforms.
- Familiarity with CRM systems, ETL concepts, and BI tools such as Power BI or Tableau.
- Basic SQL knowledge is an advantage.
- Exposure to OTP/SSO flows, voucher systems, POS or retail system integrations.
- Understanding of digital campaign infrastructure including push notifications, SMS, payments, and voucher wallets.
- Project management experience; Agile or Scrum exposure is a plus.
- Intermediate to advanced Excel proficiency.
Core Competencies
- Strong leadership presence and credibility.
- High operational discipline with structured execution.
- Hands-on mindset with willingness to be involved in day-to-day operations.
- Strong data literacy and ability to interpret KPI reports and dashboards.
- Excellent stakeholder and vendor management skills.
- Calm, structured, and decisive under pressure.
