Deputy Area Manager Store (Retail Furniture)

Job Description :

Providing Services to Customers

1. Providing good service and friendliness to customer, act hospitality and give greetings.
2. Knowing and understanding of product knowledge to provide excellent customer service
3. Serving customers give quick response like simple greeting, and provide solutions / problem solving about the product if the Customer has difficulty or ask questions
4. Offering add on products to customers to increase sales
5. Keep updating with the latest promotion & campaign from HQ, and communicate accordingly to customers

Commercial Control

1. Controlling store sales achievement (both furniture & accesories)
2. Arrange aging goods, slow and fast moving goods to maximize sales
3. Ensuring and checking merchandise quantity / inventory as target
4. Providing general weekly sales & product analysis based on guidelines
5. Communicating merchandise condition to Area Manager & Merchandising Team
6. Suggesting creative idea or promotion program as market condition to increase sales
7. Proposing strategy add on products to customers to increase sales in the store

Store Operational Control

1. Controlling and ensuring operational in store by District run smoothly as regulation
2. Checking each store by District of readiness of store opening and closing base on store check list everyday
3. Providing the best solution for the customer problems/complaint which coming up.
4. Controlling promo and campaign execution for all categories in the store
5. Analyzing & evaluating merchandise replenishment in all store area (shopfloor & stock room) as per standard, in order to create maximum sales service opportunity
6. Ensuring & controlling overall store team in arranging & display position merchandise from the delivery
7. Regularly checking & controlling store repair & maintenance needed, and follow up accordingly to the respective person in charge
8. Controlling store by District and merchandise cleanliness & tidiness based on operational standard (including checking Cleaning Service work result)
9. Regularly execute stock opname via system on monthly basis
10. Executing SOP from Loss Prevention (e.g : installing sensor matic on merchandise, checking passages, etc.)
11. Preparing the items to be returned / transferred and handed over to the store expedition

Store Display Control (VM & Viscom)

1. Ensuring & controlling overall store team in arranging & displaying merchandise based on VM & Merchandising guidelines at the store, in order to attract more customers to buy
2. Keep updating with the latest VM display
3. Ensuring the merchandise displayed are all updated with the latest price
4. Monitoring the receiving and returning goods process, also checking the physic of goods and its documentation.
5. Executing estimation stock monthly and routine stock opname.
6. Organizing the warehouse neatly in order to reduce the loss number

Team Management & Development

1. Communicating the target and new commitment as routine to subordinate
2. Arranging manpower in daily and monthly basis (Daily Plan & Shift Roster)
3. Observing & supervising day-to-day activitiy of each team members and their potentials
4. Directing, coaching, and training the subordinate skill and knowledge & attitude
5. Solving manpower issues for the problem with the team members
6. Controlling new joiner to pass post test and UON

Qualification

• Bachelor's Degree (S1) or Diploma IV (D4) in any related field
• Minimum 3 years of experience as a Store Manager, or at least 2 years as a Retail Operations Manager / Store Operations Manager
• Proven experience in leading and developing teams within the retail industry (retail furniture experience is a plus)
• Strong experience in managing end-to-end store operations
• Solid capability in planning and executing strategies to achieve sales targets and develop team performance