Company Description
A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world's most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
Job Description
- Answer calls promptly and professionally, handling guest inquiries and directing calls appropriately.
- Provide information about hotel services and local attractions, taking accurate messages when necessary.
- Assist with wake-up calls and coordinate with other departments to fulfill guest needs efficiently.
- Maintain updated call records, ensuring confidentiality and accuracy in handling guest information.
- Uphold Anantara brand standards in all communications and guest interactions.
Qualifications
- High school diploma or equivalent required
- Experience in hospitality or customer service preferred
- Fluent in English; additional language a plus
- Excellent communication skills and professional phone etiquette
- Ability to multitask in a fast-paced environment
- Basic computer skills; knowledge of hotel systems (e.g., Opera) beneficial
- Flexible to work various shifts, including weekends and holidays
- Positive attitude with a service-oriented mindset
