Role Overview:
One of our clients is looking for a D365 CRM Solutions Architect Manager to lead the end-to-end design, implementation, and optimization of Microsoft Dynamics 365 CRM solutions. This role will act as a strategic bridge between business stakeholders and technical teams, ensuring CRM architectures are scalable, high-quality, and aligned with business objectives.
Key Responsibilities:
- Translate business requirements and user stories into clear technical architecture and specifications
- Design end-to-end Microsoft Dynamics 365 CRM solution architecture
- Configure and customize D365 CRM to align with functional requirements
- Lead and oversee development, integration, and system customization
- Ensure adherence to coding standards, best practices, and quality assurance
- Provide technical leadership and guidance to development teams throughout implementation
- Co-lead system testing, validation, UAT, cutover, and deployment readiness
- Ensure CRM solutions meet performance, scalability, and security requirements
- Create and maintain comprehensive technical and solution documentation
- Facilitate knowledge sharing, training sessions, and solution handover
- Collaborate closely with business stakeholders, project managers, and technical teams
- Support continuous improvement and optimization of CRM platforms
Key Requirements:
- Bachelor's degree in Computer Science, Information Technology, or related field
- Minimum 10 years of experience in Microsoft Dynamics 365 CRM implementation
- Strong hands-on expertise in D365 CRM customization, configuration, and integration
- Solid understanding of D365 CRM modules: Sales, Marketing, Customer Service
- Experience developing custom solutions using C#, JavaScript, Power Apps
- Experience integrating D365 CRM with ERP systems, Azure, SharePoint, and third-party platforms
- Strong understanding of CRM architecture, data models, and security roles
- Experience leading technical teams and driving architectural decisions
- Excellent communication and stakeholder management skills
- Microsoft Dynamics 365 CRM certification is highly preferred
- Experience managing end-to-end CRM implementation projects is a plus
