We are an international product team working on a digital product. As part of our expansion, we are looking for a Customer Support Specialist fluent in Bahasa Indonesia and English.
At the initial stage, the role is remote-based, with a planned transition to office work at one of our regional hubs in Southeast Asia. The company provides relocation support.
Responsibilities
- Handle customer inquiries via live chat, email, and other digital communication channels
- Assist users with product-related questions and issue resolution
- Accurately document requests and follow customer support standards
- Collaborate with team members and cross-functional teams to resolve customer cases effectively
- Maintain up-to-date knowledge of the product and internal processes
Requirements
- Fluent Bahasa Indonesia and English
- Previous experience in customer support or related roles is a plus
- Strong written and verbal communication skills
- High level of responsibility, attention to detail, and customer-oriented mindset
- Ability to work efficiently in a remote environment
What We Offer
- The salary is 600 - 800 USD per month
- Remote work at the initial stage
- Planned transition to office-based work
- Relocation assistance and onboarding support
- Training provided
- Career development and growth opportunities
- Long-term cooperation within an international team
If you feel that you are the perfect fit for this position, please apply, and we will be ready to set up an online interview!
