We're looking for a customer-focused Customer Support Representative to deliver exceptional support across phone, email, chat, and social media channels. You'll help customers resolve inquiries, troubleshoot issues, and ensure a positive customer experience while contributing to service excellence and customer satisfaction.
Key Responsibilities
- Respond to customer inquiries via phone, email, chat, and social media.
- Troubleshoot product and service-related issues and escalate complex cases when required.
- Resolve complaints professionally and maintain high customer satisfaction levels.
- Accurately document customer interactions and update CRM systems.
- Identify opportunities to promote relevant products and services.
- Share customer feedback and insights to support continuous improvement initiatives.
What We're Looking For
- Minimum 1 year of experience in Customer Service, Customer Support, Contact Centre, or Financial Services Support.
- Strong communication and problem-solving skills.
- Experience handling customer interactions across multiple channels.
- Comfortable using CRM tools, Microsoft Office, and Google Workspace.
- Ability to work efficiently in a fast-paced, customer-focused environment.
- Detail-oriented with strong written communication and data entry skills.
Benefits
- Comprehensive health insurance for employees and eligible dependents.
- Generous annual leave.
- Professional development support.
- Wellness and work equipment benefits.
- Career growth opportunities within a fast-growing organization.
