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We're looking for a customer-focused Customer Support Representative to deliver exceptional support across phone, email, chat, and social media channels. You'll help customers resolve inquiries, troubleshoot issues, and ensure a positive customer experience while contributing to service excellence and customer satisfaction.

Key Responsibilities

Respond to customer inquiries via phone, email, chat, and social media.
Troubleshoot product and service-related issues and escalate complex cases when required.
Resolve complaints professionally and maintain high customer satisfaction levels.
Accurately document customer interactions and update CRM systems.
Identify opportunities to promote relevant products and services.
Share customer feedback and insights to support continuous improvement initiatives.

What We're Looking For

Minimum 1 year of experience in Customer Service, Customer Support, Contact Centre, or Financial Services Support.
Strong communication and problem-solving skills.
Experience handling customer interactions across multiple channels.
Comfortable using CRM tools, Microsoft Office, and Google Workspace.
Ability to work efficiently in a fast-paced, customer-focused environment.
Detail-oriented with strong written communication and data entry skills.

Benefits

Comprehensive health insurance for employees and eligible dependents.
Generous annual leave.
Professional development support.
Wellness and work equipment benefits.
Career growth opportunities within a fast-growing organization.