Kinobi AI is a Singapore-based company dedicated to transforming higher education by helping universities go beyond just academics. We focus on holistic student success, leveraging AI-powered solutions to ensure that students are well-prepared for their careers. We're looking for individuals who share our vision and want to make a meaningful impact in the future of education
Our purpose is to:
- Empower institutions to guide their beneficiaries toward meaningful employment opportunities through AI-driven solutions
- Demonstrate to the world that a global AI-powered B2B SaaS enterprise can be successfully built from Southeast Asia
About the Role:
We're looking for a proactive, high-initiative, and detail-oriented Customer Success Operations Intern to join our dynamic team at Kinobi. You'll play a key role in supporting internal operations, assisting the Customer Success team, and ensuring our users have a smooth experience. If you thrive in fast-paced environments, love working cross-functionally, and are eager to learn, we'd love to meet you!
Key Responsibilities:
- Assisting in administrative tasks such as uploading customer data into the system.
- Responsible for creating university, student, and company accounts.
- Working with cross-functional teams to ensure smooth operations and customer success.
- Creating meeting minutes during internal and external discussions.
- Updating trackers and communicating or escalating tasks or issues with other teams.
- Sending email blasts to inform customers of important information, such as credentials to access the system.
- Operating the internal dashboard and helping with uploading assets to the cloud system.
- Collecting and analyzing data from dashboards.
- Supporting Performance Report preparations by gathering insights from multiple stakeholders and data points.
- Coordinating with technical teams for data collection and RCA (Root Cause Analysis) investigations.
- Monitoring email inbox, responding to inquiries from external stakeholders, and addressing technical/non-technical issues.
- Creating visually engaging and informative workshop decks from scratch.
- Collaborating with the Customer Success team to develop and execute implementation plans for the Service Management project.
- Being open to learning new skills and knowledge throughout the internship.
Qualifications:
- Are currently in your final year of study (no remaining classes to attend) or a fresh graduate from a business, marketing, or related program.
- Are based in Jabodetabek.
- Are active in organizations or committees and used to managing tasks and projects.
- Have strong communication and relationship-building skills.
- Are detail-oriented and able to manage multiple tasks simultaneously.
- Have excellent problem-solving and analytical thinking.
- Have the ability to coordinate with cross-functional teams to drive customer success.
- Proactive team player with high initiative and the ability to act without waiting for directions.
- Work well in a team and collaborative environment.
- Are proficient in Microsoft Excel, Google Suite, and cloud-based tools.
- Are eager to learn and contribute to the team's success.
- Are fluent in English, both spoken and written.
- Familiarity with customer success metrics and processes is a plus.
Additional Information:
- All interviews and communication will be conducted in English.
- Only shortlisted candidates will be contacted.
