Customer Success Manager

Company Description

Gabo AI is an AI-native platform that helps businesses handle and convert customer conversations across WhatsApp, Instagram, voice, and email. Built for fast-growing teams in Indonesia and Southeast Asia, Gabo doesn't just organize messages, it actively responds, qualifies leads, books appointments, and follows up automatically. Gabo works alongside human teams, seamlessly handing over conversations with full context when needed. Instead of paying for software seats, businesses only pay when AI actually does the work, making customer engagement more efficient and scalable.

Role Description

This is a full-time, on-site role for a Customer Success Manager located in Jakarta, Indonesia. The Customer Success Manager will be responsible for building and maintaining strong relationships with clients, ensuring their satisfaction and loyalty. Core responsibilities include supporting client onboarding, driving customer success strategies, ensuring high customer retention rates, and analyzing customer feedback to improve services. This role also involves working closely with internal teams to align products and services with customer needs.

Qualifications

• Strong skills in Customer Satisfaction and Customer Service to ensure a high-quality client experience.
• Proficiency in Relationship Building to foster trust and long-term partnerships with clients.
• Analytical Skills to assess customer feedback and develop responsive strategies for continuous improvement.
• Experience in Customer Retention to enhance loyalty and maintain long-term client engagement.
• Excellent communication and interpersonal skills for effective collaboration with clients and internal teams.
• Proven ability to manage multiple clients and projects simultaneously in a fast-paced environment.
• Bachelor's degree in Business, Communication, or a related field is preferred.
• Familiarity with AI-driven solutions and customer success tools is a plus.