Customer Success Associate

You will be part of the Operations Department in a Customer Success role at Surabaya, where your primary focus will be maintaining existing clients, specifically handling onboarding, renewals, and upselling.

Responsibilities

- Handling onboarding, renewal and upsell with 'the CSA target' version.

- Handling small merchant category.

- Delivering high quality and maintenance checking scheme with non dedicated services version.

Qualifications

1. minimum 1 years full-time as Customer Success/Account Manager/Customer Service

2. have experience in sales/business development

3. have experience in SaaS Company