Customer Services Agent - Yogyakarta

Company Description

Agent & Co specializes in providing responsive and reliable contact center services for businesses. We are dedicated to offering the best solutions to meet your business needs. For more information about our services, visit our website: agentnco.com.

Role Description

This is a full-time on-site role for a Customer Services Agent, located in Yogyakarta. The Customer Services Agent will handle inbound and outbound calls, respond to customer inquiries, resolve issues, and ensure customer satisfaction. Duties include providing exceptional customer service, maintaining accurate records of customer interactions, and collaborating with team members to enhance the overall customer experience.

Qualifications

• Bachelor degree in any Major
• Customer Service Representatives and Customer Service skills
• Customer Support and Customer Satisfaction capabilities
• Customer Experience management skills
• Strong communication and interpersonal skills
• Ability to handle high-volume calls efficiently and professionally
• Problem-solving skills and attention to detail
• Proficiency in using contact center software and tools