Customer Service Team Lead

Hi, Progressive Talent!

We believe that our employees are key to the strong future development of our brand. vivo encourages its employees to innovate and provides them with the necessary space and resources for their career to grow and develop.

Therefore we very excited to open this opportunity as our Customer Service Team Lead!

If you are someone with:

• Bachelors degree
• Proven experience in customer service, preferably in a supervisory or team lead role (min. 23 years).
• Strong communication and problem-solving skills.
• Ability to lead, motivate, and develop a team.
• Good analytical skills; able to interpret service reports and metrics.
• Able to handle pressure and multitask in a fast-paced environment.

And you are ready to be:

• Supervise and guide the daily operations of the customer service team.
• Monitor service quality and ensure timely and effective responses to user inquiries, complaints, and feedback.
• Act as the escalation point for complex or sensitive user issues and resolve them efficiently.
• Review and analyze service reports to identify trends, issues, and areas for improvement.
• Provide regular coaching, training, and performance evaluations to team members.
• Support in developing service policies, scripts, and procedures to improve user experience.

Apply for this position and be part of our #ProgressiveCommunity!

About vivo

vivo is a technology company that creates great products based on a design-driven value, with smart devices and intelligent services as its core. The company aims to build a bridge between humans and the digital world. Through unique creativity, vivo provides users with an increasingly convenient mobile and digital life.

Life At vivo Indonesia

vivo provides highly competitive remuneration and benefits along with comprehensive training and a career development path for all employees. At the same time we promote a culture of innovation, ensuring that our employees are constantly improving and moving forward. As long as we implementing our Benfen value which is do the right things and do the things right, we always to create a joyful workplace based on our global goals Live Smart, Play Smart.

Know us better!

Official Site: www.vivo.com/id/

Facebook: www.facebook.com/vivoIndonesia/

Instagram: @vivo_indonesia & @lifeatvivo_id