Customer Service Specialist

1-3 Years

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Early Applicant

Job Description

Customer Inquiry Handling
Respond to customer inquiries through phone, WhatsApp, email, social media, and marketplace channels
Provide accurate product information, pricing, stock availability, and order status
Assist customers with purchasing decisions and after-sales support
Complaint Resolution
Handle customer complaints, returns, exchanges, and warranty claims professionally
Coordinate with related departments to ensure fast problem resolution
Follow up customer issues until completion and satisfaction
Order & Service Support
Support order processing, payment confirmation, and delivery coordination
Monitor customer transactions and ensure smooth service experience
Assist service center operations and product servicing coordination
CRM & Customer Database Management
Maintain customer records and interaction history in CRM system
Update customer profiles, purchase history, and service records
Support loyalty programs and customer retention activities
Customer Experience Improvement
Monitor customer satisfaction and collect feedback for service improvement
Identify recurring issues and propose service enhancement solutions
Ensure high service standards and positive customer experience
Cross-Department Coordination
Work closely with Sales, Warehouse, Logistics, Service Center, and Finance teams
Coordinate issue resolution for orders, payments, and product support
Ensure smooth communication between customers and internal teams

Minimum Qualifications

Bachelor's degree in any field (preferably Business, Communication, or related)
Minimum 1–2 years experience in Customer Service, Call Center, or Retail Service (fresh graduates with strong communication skills are welcome)
Strong communication skills (verbal & written) in Bahasa Indonesia; basic English is a plus
Customer-oriented mindset with good problem-solving and handling complaints
Familiar with CRM systems, marketplace platforms, or POS systems is an advantage
Able to handle high volume inquiries and work under pressure
Good interpersonal skills and ability to work in a team
Detail-oriented, responsive, and well-organized
Willing to work in shifts, weekends, or public holidays if required
Basic computer skills (Microsoft Office, chat tools, and digital platforms)