Customer Service Representative

Job Description – Customer Service & Operations Support (Mandarin Speaker | Remote | Indonesian Talent)

Location: Remote (Indonesia-based talent)

Employment Type: Service Contract

Salary: 5000 HKD/month / IDR 11,000,000

Start Date: Immediate preferred

Language: Fluent Mandarin & English(written and spoken)

About Our Client

Our client is a Hong Kong-based logistics solutions provider serving cross-border e-commerce businesses across Asia. Known for their fast-paced, customer-first approach, they work with international shipping partners and SMEs to optimize last-mile delivery, order management, and regional warehousing.

Role Overview

We're hiring a Customer Service & Operations Support Specialist fluent in Mandarin to support client communication, track shipments, and coordinate internal logistics processes. This is a remote role open to Indonesian talent with prior customer-facing or logistics experience.

Key Responsibilities

Customer Service

• Act as the primary point of contact for Mandarin-speaking clients via phone, email, and chat.
• Respond to inquiries regarding shipment status, delivery schedules, and logistic queries.
• Proactively resolve complaints and ensure customer satisfaction.
• Liaise with internal ops and logistics teams to coordinate accurate and timely updates.

Operations Support

• Assist in coordinating daily logistics operations such as order tracking, shipment scheduling, and basic inventory updates.
• Monitor shipment delays or issues and communicate solutions to stakeholders.
• Support in maintaining operational documentation and internal reports.

Qualifications

• Fluent in Mandarin Chinese and English
• Minimum 1 year of experience in customer service or logistics.
• Strong written communication, attention to detail, and problem-solving mindset.
• Proficiency with Microsoft Office (Excel, Outlook) or similar tools.
• Able to work independently and manage time effectively.

Benefits

• Net salary: 5000 HKD or IDR 11,000,000/month
• Remote work flexibility
• Exposure to regional logistics operations

• • Potential for contract extension

Key Contract Details

• Annual Leave: 12 days per year, which will become available after successfully completing the 3-month probation period. This is the standard leave entitlement under this arrangement.

• Probation: 3 months

• Notice Period: 1 month, applicable both during and after the probation period.

• Working Hours: Monday–Friday, 9:00 AM–6:00 PM Indonesia time (WIB).

• Public Holidays: Based on Hong Kong public holidays.

• Working Device: You will be responsible for providing and using your own laptop/device for work.

• Bonus: Discretionary, based on Spaceship's company policy and individual performance.

• Contract Duration: Full-time, long-term engagement under a Service Contract / Independent Contractor arrangement.

• Work Arrangement: Fully remote, with a full-time commitment.

• Tax & Compliance: As an Independent Contractor, you will be responsible for your own tax reporting, payments, and compliance obligations in Indonesia.

• Benefits: No local employment benefits will be provided, including BPJS Kesehatan, BPJS Ketenagakerjaan, or other statutory employment benefits.