Customer Service Representative

Are you passionate about delivering exceptional customer experiences and solving problems with empathy and professionalism Join our growing team as a Customer Service Representative and become part of an organization that values customer satisfaction, teamwork, and continuous development.

Location:Sleman City Hall, Yogyakarta (Work From Office)

Employment Type: Training Contract & Permanent Role

Work Schedule: 5 Working Days | 24/7 Rotational Shift | Permanent Night

Requirement: Please share the resume in ENGLISH version,

Key Responsibilities

Handle customer complaints and inquiries received through ticketing and resolution platforms.

Maintain a positive, empathetic, and professional attitude in every customer interaction.

Deliver accurate information and high-quality service that exceeds customer expectations.

Work collaboratively with team members to achieve KPI targets and service level agreements (SLAs).

Resolve customer issues efficiently across various communication channels.

Accurately document customer interactions, transactions, feedback, and complaints.

Provide recommendations to improve customer service processes and operational efficiency.

Ensure customer satisfaction by delivering professional and solution-oriented support.

What We're Looking For

Minimum 1 year of experience in a Contact Center or Customer Service environment.

Minimum 6 months of experience handling email and US market.

Strong English proficiency (minimum B2 level) – both spoken and written.

Willingness to work on a 24/7 rotational shift schedule/ permanent night shift.

Ability to work 9-hour shifts (inclusive of breaks).

Commitment to service quality and customer satisfaction.

Willing to commute and work onsite in Yogyakarta City (Sleman City Hall).

What's in It for You

Comprehensive training program for new hires

Permanent employment opportunity

Attractive incentive scheme

Competitive annual leave entitlement

BPJS Health Care coverage

BPJS Manpower benefits

Supportive and collaborative work environment

Career growth and development opportunities