Customer Service Representative

Job Title: Customer Service Representative (CSR)

Location: Jakarta

Company: CEO SUITE Indonesia

Job descriptionRole Objective:

• Providing administrative support and assistance to CEO SUITE Clients and Colleagues

Key Responsibilities:

• Phone and mail handling, administrative work , customer service

Qualifications and Experience:

Education:Any business-related course

Experience:

• At least 3 years experience in admin functions secretarial reception front desk handling customers inquiries and concerns in a service-oriented industry

Knowledge and skills:

• Secretarial skills
• MS Office/computer skills
• Business communication skills
• Customer service skills
• Office management skills
• Proficient in English

Personal Qualities:

• Service-oriented
• Eye of details
• Well groomed
• Has sense of urgency
• Punctual
• Team player

Company Description

CEO SUITE is Asia's premier provider of one-stop office solutions, offering premium serviced offices, virtual offices, and co-working spaces tailored to meet diverse business needs. Founded by industry experts with extensive global experience, we aim to create seamless work environments for entrepreneurs, SMEs, and multinational corporations. In addition to thoughtfully designed office spaces, CEO SUITE provides vital business support services, including company registration, IT support, payroll, and more. We are committed to helping businesses grow by fostering confidence and delivering exceptional support.

Role Description

This is a full-time, contract-based, on-site position located in Jakarta CBD for a Customer Service Representative.

As a Customer Service Representative, you will be responsible for handling client inquiries and resolving customer concerns while delivering high-quality service. You will manage daily client interactions to ensure a high level of satisfaction, monitor feedback, and contribute to improving the overall customer experience.

In this role, you will play an important part in creating a welcoming, professional, and supportive workspace environment for our clients.

Qualifications

• Experience and skilled in Customer Service, Customer Support, and providing excellent Customer Satisfaction
• Strong interpersonal and communication skills
• Ability to manage and resolve customer inquiries effectively and efficiently
• Proactive problem-solving skills and a customer-focused mindset
• Capable of multitasking and handling a fast-paced work environment
• Proficiency in relevant software tools and office technology
• Prior experience in the office solutions or hospitality industry is a plus