- Opportunity to lead customer service for a growing digital investment platform.
- Global Company with Competitive salary
About Our Client
The company is a part of Global leading investment platform company. Operating with a strong presence in the market, the company is committed to delivering high-quality services to its clients.
Job Description
- Leading and managing a team of customer service representatives in the banking and financial services department.
- Ensuring prompt and effective resolution of customer queries and complaints.
- Developing and implementing customer service policies and procedures.
- Monitoring and analysing customer feedback to identify areas for improvement.
- Maintaining detailed records of customer interactions and transactions.
- Collaborating with other departments to enhance customer satisfaction.
- Providing training and guidance to the customer service team.
- Ensuring compliance with industry regulations and company policies.
The Successful Applicant
- Strong knowledge about equity and mutual fund products and services and respond to all inquiries accordingly.
- Proven experience in managing customer service operations.
- Excellent communication and interpersonal skills.
- Ability to analyse data and implement improvements.
- Ensure that customers confidential information is properly protected and only used for official purposes.
- Strong problem-solving and decision-making abilities.
- Commitment to delivering exceptional customer experiences.
What's on Offer
- Opportunities for professional growth within the financial services industry.
- Supportive and collaborative work environment.
- Access to resources and training for skill development.
Contact: Selvitri
Quote job ref: JN-022026-6944915
