Job Description:- Monitor various company communication channels including call center, social media, web inquiries, etc., and respond appropriately in a timely manner
Gather feedback from our consumers and partners, observe front-line issues such as booking cancellation reasons, etc. and report promptly to the supervisor- Perform ad-hoc tasks as required by the team to improve overall business such as market research, service quality audit, etc.
Perform administrative tasks involving partner's account (credit top-up, changes in partner's information, etc.Educate consumers and partners on products, promotional campaigns, as well as troubleshooting when they have difficulties.
- To resolve consumers and partners problems quickly and effectively with empathy and care.
Min D3/S1 any major With GPA 2,75
- Clear Articulation and good communication in Bahasa
Experience in customer service area Typing skill with WPM 50 & Accuracy 90%
Vaccinated min 2 Dose Min. Fresh graduate and max 2 years in the same position (entry level)
- Attention to detail, able to use MS Excel/Google Sheet with intermediate formulizing skill.
Adaptive with dynamic changes- Able to speak English with minimum passive communication
Jenis Pekerjaan: Penuh Waktu, Kontrak, Fresh Grad
Upah: Rp- 000.000 - Rp5.100.000 per bulan
Kemampuan Bekerja Jauh dari Rumah/Pindah Rumah:
Jakarta: Melakukan pulang-pergi kerja dengan jarak yang jauh tanpa mengganggu kinerja atau berencana pindah tempat tinggal sebelum mulai bekerja (Diwajibkan)
