About the Role:
As a Customer Service Officer, you will be at the forefront of delivering excellent service to customers at KCU Mangga Dua. This role focuses on providing information about banking products and services, managing account administration, and handling customer needs and complaints professionally in accordance with applicable policies.
Key Responsibilities include:
- Providing complete and accurate information about the bank's products and services, both in person and over the phone.
- Assisting with the opening and closing of Current Accounts, Savings Accounts, and Time Deposits, while ensuring all required documentation is complete.
- Managing customer requests such as data updates, account maintenance, passbook printing, and additional services (Bank References, Standing Instructions, Stop Payment Orders, etc.).
- Providing information on account balances, clearing rejections, incoming transfers, and other requested details.
- Handling customer complaints and ensuring proper resolution in line with procedures.
- Managing customer documentation and updating customer data in compliance with applicable regulations.
- Supporting the implementation of AML, CFT & PFPS (Anti-Money Laundering, Counter-Terrorism Financing & Prevention of Proliferation of Weapons of Mass Destruction) programs, as well as KYC principles.
- Assisting the business team in introducing banking products and services to the public.
- Maintaining service quality, document accuracy, and proper administration and inventory management within the unit.
About You:
We are looking for a professional, communicative, and service-oriented individual with the following qualifications:
- Minimum Diploma (D3) degree in any major.
- Fresh graduates are welcome to apply, or at least 1 year of experience in administration, customer service, or a related field.
- Basic understanding of banking products and services (including digital services).
- Understanding of Know Your Customer (KYC) principles and the importance of Customer Experience.
- Familiarity with banking policies and operational procedures.
- Strong emotional intelligence and ability to handle complaints professionally.
- Clear, friendly, and professional verbal and written communication skills.
- Proficient in Microsoft Office.
- Proficiency in more than one language is an advantage, especially English or relevant local languages based on operational needs.
