Customer Service Hospitality - Malaysian Speaker

Responsible:

• Answering an Incoming Calls, Chats and Respond to Emails.
• Handle Customer Inquiries by Email and Social Media.
• Provide Customers about Product and Service Information.
• Identify and Escalate Priority Issues.
• Documenting All Call Information According to Standard Operating Procedures.
• Complete All Call Logs.
• Updating customers profile into computer.
• Conduct customer surveys to ascertain level of customer service.

Qualification:

• Minimum Senior High School and D3 any Major.
• Experience Minimum 1 year (for Senior High School graduate)
• Fresh Graduate are Welcome (for minimum D3)
• Able to speak in Malaysian (Active).
• Communicative.
• Willing to work in Shifting Schedule including weekend and Public Holiday.
• Difable people are welcome (as long as can see. communicate by spoken, and typing on computer).

Benefits:

• Incentive.
• Salary UMR Plus.
• Holiday Payments.
• BPJS.
• Money Shifting.