Customer Service English Speaker

English Customer Service position will be placed in Jakarta Site with details below:

Qualifications:

- Bachelor's degree or equivalent from all majors

- Minimum GPA 2,75

- Fresh graduate are welcome to apply

- Excellent in English (Speaking, Writing, Listening, and Reading with minimum score C1 (Will be tested during the recruitment process)

- Typing test with minimum score 50 WPM (will be tested during the recruitment process)

- Good analytical thinking and problem solving

- Customer focused

- Good in Time Management

- Willing work in shifting schedule

- Willing to Placed in Jakarta

Responsibilities:

- Review the customer complaint and understand where the issue lies using our internal tools as well as external resources.

- Providing the customers with a final response in a timely manner.

- Write final responses to complaints

- Understands procedures and policies and stays updated on changes to ensure accuracy and compliance

- Effectively manages and prioritizes workload autonomously, with a strong capability to handle multiple priorities simultaneously while maintaining focus, quality, and meeting deadlines