Customer Service English - Reservation Agent

Project Name: 5-Star Hotel Customer Service English

Location: Bali, Indonesia (relocation allowance provided)

Employment Type: Full-time, Onsite

Project Objective

To deliver premium customer service for a luxury 5-star hotel by assisting guests with reservations, inquiries, and special requests in English, ensuring a smooth guest journey from booking to check-out.

Job Responsibilities

Manage guest inquiries via phone, email, and chat in English.

Handle room reservations, modifications, cancellations, and upgrades.

Provide clear information on room types, rates, promotions, and hotel facilities.

Ensure guest requests are fulfilled with efficiency and professionalism.

Resolve concerns with empathy and problem-solving skills.

Maintain accurate guest records and reservation details in the system.

Collaborate with other hotel departments to deliver exceptional service.

Requirements

Proficiency in English (spoken & written) minimum C1 level.

Strong interpersonal and communication skills.

Fresh graduates are welcome to apply; customer service or hospitality experience is an advantage.

Positive, service-minded, and able to work under pressure.

Flexibility to work in shifts, including weekends and holidays.

Willingness to relocate to Bali, Indonesia.

Benefits

Competitive salary package (IDR 6.000.000 per month).

Flight ticket and relocation allowance.

First-month accommodation support.

Health insurance & other company benefits.

Career growth opportunities in the international hospitality industry.