Customer Service - Balikpapan

Job Descriptions:

• Handle customers for Balikpapan projects (walk-in customers, telephone, email, and/or WhatsApp).
• Provide information and assistance needed by customers in accordance with standard operating procedures (SOP).
• Ensure customer satisfaction by responding to their inquiries.
• Coordinate with other divisions to resolve customer complaints.
• Record the customer complaint and prepare the complaint reports on daily basis.
• Prepare units before handover and serve customers during handover.

Job Qualifications:

• Minimum Diploma degree in any major.
• Minimum 1 year of working experience in related field.
• Computer literate (Ms. Office).
• Experienced in dealing with customers.
• Comfortable working in the service industry.
• Willing to be placed in Balikpapan.