Customer & Sales Support Executive

COMPANY DESCRIPTION

About CRIF

CRIF is a global leader in credit bureau, business information, credit risk solutions and digital solutions. We elevate businesses to the next level with an expert blend of data and analytics. Through data-driven insights, we empower businesses to make confident, sustainable decisions across the credit lifecycle, while mitigating risk and fuelling growth.

Headquartered in Italy with more than 6,000 professionals worldwide, we operate in 39 countries across four continents. We have a strong presence in Asia with regional headquarters in Hong Kong SAR and Singapore, as well as offices in key cities including, Dushanbe, Hanoi, Ho Chi Minh City, Jakarta, Kaohsiung, Kuala Lumpur, Manila, Shanghai, Shenzhen, Taipei, Taichung, Tashkent, Tokyo and Zhongli.

About the Role

The Customer & Sales Support Executive is responsible for ensuring customer queries are promptly and satisfactorily attended to, ensure that all orders are processed and track for timely fulfillment, performs administrative tasks to support the sales team and help them to gain and keep customers.

The duties and responsibilities for the Customer & Sales Support Executive is described below:

• Attend to customers inquiries, order placement, order status tracking, fulfilment, and completion of administrative matters like invoices, payment link creation.
• Creating and processing orders in a timely manner, processing requests for rush orders, and reviewing pending orders and customer requests to ensure customer satisfaction.
• Liaise closely with internal functions like operations, sales, finance etc to answer customers queries and order fulfilment.
• Managing customer accounts, compiling monthly usages/orders statements, giving instructions to finance for invoicing and payment matters.
• Following up with customers for administrative purposes, and providing troubleshooting assistance for orders, account statuses, and other problems.
• Performing usage stimulation and sending of EDMs to customer base/list.
• Providing sales support with materials requested by customers, like sample reports, brochures, registration forms, and help with queries on the online portals and offline services.
• Support customer set up for online portal access like Account creation, order creation,
• Performing data entry tasks for CRM, and other relevant information and maintaining an organized and accessible customer document folder and sales materials shared folder.