Customer Relationship Management Specialist

Company Description

Marco's Chop Shop is a premium grooming destination redefining men's grooming in Indonesia. With more than 15 locations across Jakarta, Tangerang, and Bali, we offer a seamless, one-stop grooming experience. Our expert team provides top-quality services, from haircuts and shaves to face masks, hair spa, and more, ensuring attention to detail. Dedicated to elevating men's grooming, Marco's Chop Shop aims to inspire confidence and loyalty in each client, making every visit both effortless and transformative.

Role Description

This is a full-time on-site role for a Customer Relationship Management Specialist located in Jakarta, Indonesia. The Customer Relationship Management Specialist will manage client relationships, ensure customer satisfaction, analyze customer data to enhance service delivery, and support sales initiatives. Day-to-day tasks include overseeing CRM software, developing strategies to improve customer engagement, and collaborating with the sales team to drive customer loyalty and retention.

Qualifications

• Analytical Skills and Customer Relationship Management (CRM) skills
• Strong Communication and Sales skills
• Project Management skills
• Ability to work independently and in a team-oriented environment
• Bachelor's degree in Business, Marketing, or related field
• Experience in the grooming or beauty industry is a plus
• Proficiency in CRM software and data analysis tools
• Proficiency in POS Zenoti software