We are expanding and looking for an IT, Systems & Analytics Engineer to own and maintain our core technology stack (Microsoft, Zoho, Shopify, WATI and related systems) and turn our operational data into useful business insights. You will handle day-to-day IT operations, system integrations and reporting/analytics.
Key Responsibilities
- Maintain and support our Microsoft environment (users, devices, security, email, storage and collaboration tools).
- Administer and optimise our company systems and servers, ensuring stability, security, performance and capacity planning.
- Lead implementation, configuration and ongoing management of our Zoho ecosystem, including: Zoho CRM, Zoho Inventory, Zoho Books/accounting, Zoho HR/People.
- Build, manage and maintain integrations between Zoho, Shopify, accounting, HR and other systems to ensure accurate, automated data flow.
- Manage and maintain our Shopify setup, apps and integrations.
- Support and optimise our broadcast and communication systems (e.g. WATI, WhatsApp integrations, email/SMS notifications).
- Design and maintain reports and dashboards across Zoho, Shopify and other systems for sales, inventory, finance and operations.
- Consolidate data from multiple systems into clear analytics and insights (e.g. performance tracking, customer behaviour, inventory turns, revenue and cost analysis).
- Monitor system performance, capacity and security; recommend and implement improvements and best practices.
- Provide day-to-day IT support to internal users and document configurations, integrations and processes.
Requirements
- Diploma or Degree in IT, Computer Science, Data/Business Analytics or related field, or equivalent experience.
- Practical experience with Zoho applications (CRM, Inventory, Books, HR or similar); experience implementing or integrating modules is a strong plus.
- Experience integrating cloud systems (Zoho, Shopify, accounting, CRM, messaging tools) via connectors, APIs or automation tools.
- Experience building reports and dashboards (within Zoho Analytics, Power BI, or similar tools) and working with data from multiple systems.
- Familiarity with Shopify and communication/broadcast tools (e.g. WATI, WhatsApp Business, email tools) is an advantage.
- Hands-on experience managing Microsoft environments (for both Apple and Windows devices).
- Strong analytical mindset, comfortable working with data, metrics and KPIs.
- Strong problem-solving skills and ability to work independently as the main IT & systems owner.
