Customer Relations

Company Description

VPlus Education is a digital platform associated with PT. Victory International, headquartered in Mega Kuningan, South Jakarta. Specializing in services and finance, we focus on introducing our business to the public. Our mission is to inspire individuals to step outside their comfort zones, embrace personal growth, and thrive as successful and professional business individuals. We are committed to providing an environment that supports learning, innovation, and professional development.

Role Description

This is a full-time on-site role for the Customer Relations at VPlus Education, located in Jakarta, Indonesia. The role involves managing customer relationships to ensure satisfaction and retention, handling inquiries and supporting customers through excellent service, and engaging in effective communication to address customer needs and concerns. The role also includes identifying opportunities for improving customer experience and maintaining quality service standards.

Qualifications

• Strong skills in Customer Retention and Customer Satisfaction
• Experience in Customer Support, Customer Service, and relationship management
• Exceptional Communication skills, both verbal and written
• Proactive problem-solving skills and a customer-focused mindset
• Ability to work effectively in an on-site team environment in a fast-paced setting
• Bachelor's degree in Business, Communications, or a related field is preferred
• Proficiency in additional languages is a plus