Customer Relations Officer

Role Description

The Customer Relations Officer at Vplus Platinum 8 Indonesia (Official) is a full-time, on-site role based in Jakarta, Indonesia. This role is responsible for handling customer inquiries and concerns through various channels, ensuring timely and accurate responses. The Customer Relations Officer will maintain strong client relationships, follow up on customer feedback, and support problem resolution to enhance overall customer satisfaction. Daily tasks include documenting interactions in internal systems, collaborating with internal teams to address service issues, and preparing brief reports on customer trends and recurring concerns. The role also involves proactively identifying opportunities to improve the customer experience and supporting customer-focused initiatives.

Qualifications

• Strong interpersonal skills and the ability to build positive, professional relationships with customers and internal stakeholders.
• Experience in customer support and client relations, with a focus on handling inquiries, resolving issues, and providing clear information.
• Ability to drive customer satisfaction by responding promptly, managing expectations, and following up on feedback and complaints.
• Analytical skills to interpret customer data and feedback, identify patterns, and recommend improvements to processes and service quality.
• Clear and professional verbal and written communication skills in Bahasa Indonesia; English proficiency is an advantage.
• Comfort working in a fast-paced, on-site environment in Jakarta, with strong time management and organizational abilities.
• Previous experience in customer service, client management, or related roles; experience in corporate or consumer-facing environments is beneficial.
• Minimum of a diploma or bachelor's degree in Business, Communications, Marketing, or a related field is preferred.