Job Description

Role Description

This full-time, on-site Customer Relation Team role is based in Jakarta, Indonesia. The role involves responding to customer inquiries through various channels, resolving issues efficiently, and ensuring a positive experience at each interaction. Team members collaborate with internal departments to follow up on customer requests, manage escalations, and provide accurate information about products and services. The position also focuses on maintaining strong relationships with existing customers, monitoring feedback, and supporting initiatives to improve overall customer satisfaction and retention. Documentation of interactions, use of customer service tools, and adherence to company policies and service standards are essential parts of the daily responsibilities.

Qualifications

Ability to provide high-quality Customer Support and Customer Service, handling inquiries and issues with professionalism and empathy.
Skills in promoting Customer Satisfaction and Customer Retention through proactive follow-up and relationship management.
Strong Communication skills, both verbal and written, in a clear, respectful, and customer-focused manner.
Experience working in customer-facing roles, preferably in a contact center or service-oriented environment.
Strong problem-solving, time management, and organizational skills.
Ability to work on-site in Jakarta, Indonesia, as part of a collaborative team.
Relevant education or training in business, communications, or a related field is an advantage.