Company Description
Rata isan Indonesian dental technology company that was the first to produce clear aligners in the country, focusing on providing accessible and personalized teeth-straightening treatments through online consultation, AI technology, and 3D video simulations. The company aims to provide a 'Dental Experience, Reimagined' with transparent, comfortable aligners designed by experienced dentists and orthodontists, supported by a network of partner clinics across Indonesia.
Role Description
- Handling & maintain end to end customer journey & customer experience
- Greet patients in a friendly manner and ensure they feel appreciated
- Respond to patient inquiries with clear and accurate information regarding clinic services, doctor schedules, medical procedures, and costs
- Receive and handle patient complaints effectively and empathetically, and provide appropriate solutions and record and report complaints and seek ways to prevent the same problem from recurring in the future
- Ensure patients are satisfied with their service experience both in-clinic/online & Conduct surveys or ask for patient feedback to improve service quality
- Collaborate with related stakeholder to ensure smooth service and reduce patient waiting times & deliver important information or service updates to patients in a clear and professional manner
Qualifications
- Experience in customer relations, preferably in the healthcare/bank sector (Having a certificate in customer service or customer relations can be a plus)
- Experience in interacting with clients or customers directly
- Experience in handling end to end customer journey
- Experience in maintain good relationships with customers and create loyalty
- Experience in handling and resolving customer complaints or problems quickly and effectively
- Has extensive knowledge in Ms. Office and CRM Tools
- Proficiency in both spoken and written English (is advantage)
- Min 2 years of experience in Customer Relation Officer
