Responsibilities and Accountabilities
- Review seller, business and product information, short videos, and livestreams to ensure legal compliance and safety of content uploaded to the platform.
- Review Product related moderation from seller and creator to ensure they are within the guidelines
- Co-ordinate with other functions of E-commerce Social Media Account business unit to complete the designated work to meet the team's goal.
- Become and remain knowledgeable and passionate about leading E-Commerce products and service standards.
- Review contents within agreed latency SLA and standards of quality
- Label Videos, Store Content and Text contents as per policy guidelines.
- Review Incoming Requests, perform analysis and report any risks from Buyer/Seller/Creator.
- Ensure adherence is met on all basic product related training and clear the exams
- Read, review, respond, and document user reports, reviews, and support tickets
- Perform reviews and research to provide excellent policy support
- Collaborate with cross-functional resources to notify and escalate substantial risk content per policy to ensure quick resolution.
- Protect our ecosystem, prevent fraudulent activity, enforce our TOS and policies, ensuring compliance across a global user base of millions
- Identify needs and collaborate on projects to improve support tools and processes
Basic Requirements
- Bachelor's degree or equivalent diploma (Fresh Graduate open to apply)
- Minimum GPA 2.75
- 0-3 years work experience in content moderation or e-commerce service handling
- Excellent written and verbal communication skills in English (english active)
- Strong problem-solving skills and demonstrated multi-task capabilities and ambiguity
- Flexible for shifting schedule and changes along with it
- Ability to handle high volumes during promotions and peak seasons
