Customer Expert Japanese Speaker Team Leader

Requirements:

1. Indonesian Nationality

2. Minimum holds Diploma Degree

3. Having leadership experience in a contact center/BPO environment for at least 1-2 years will be an advantage

4. Has customer service experience minimum 3 years

5. Good command of Japanese (N1/N2) and English (C1/C2)

6. Has good analytical thinking

7. Good interpersonal skills

8. Working location in South Jakarta

9. Willing to work in Shifting Schedule

Responsibilities:

· Give frequent feedback to Agents on how they can improve their performance

· Taking call escalations and looking out over the team for when an Agent may need help

· Ongoing coaching and development of the team

· Monitoring and driving individual and team performance, usually against a set of key performance indicators (KPIs)

· Preparing reports for Operation Manager on performance against these KPIs

· Ongoing motivation of team to ensure a positive mindset and customer-focused attitude remains throughout